Return & Refund Policy

At Peptide Science, we are committed to maintaining a professional customer experience while supporting research communities with premium laboratory-grade products and dependable order fulfillment standards.

We understand the importance of reliability, product integrity, and responsive support. This Return & Refund Policy outlines how order-related concerns, shipping issues, and refund requests are handled through our platform.

By placing an order through peptidescienceltd.com, customers acknowledge and agree to the terms outlined below.

Order Accuracy & Quality Commitment

Peptide Science maintains operational procedures intended to support accurate fulfillment, secure packaging, and product handling consistency throughout the shipping process.

If an issue occurs involving:

  • Incorrect items
  • Damaged products
  • Missing items
  • Shipping-related concerns
  • Delivery complications

customers should contact our support team promptly so the matter can be reviewed and resolved appropriately.

Reporting Order Issues

Customers must report any order-related issue within 72 hours of delivery confirmation.

To help expedite support requests, please include:

  • Full order number
  • Description of the issue
  • Clear photos when applicable
  • Shipping information
  • Contact details

Support requests may be submitted through:

📧 Email: sales@peptidescienceltd.com

Our team reviews all requests individually to ensure fair and accurate resolution procedures.

Returns

Due to the nature of laboratory research products and product handling standards, returns are generally not accepted once an order has been shipped or delivered.

However, exceptions may be reviewed under limited circumstances involving:

  • Incorrect product fulfillment
  • Damaged shipments
  • Verified delivery issues
  • Operational errors

Approved return requests must receive authorization from Peptide Science before any item is returned.

Unauthorized returns may not be accepted.

Refund Eligibility

Refund requests may be considered in situations involving:

  • Fulfillment errors
  • Verified delivery complications
  • Orders that cannot be completed
  • Approved return situations

Refund approvals remain subject to internal review and verification procedures.

If approved, refunds are typically processed back to the original payment method within several business days depending on banking and payment provider processing timelines.

Non-Refundable Situations

Refunds may not be provided in situations involving:

  • Incorrect shipping information submitted by the customer
  • Delivery delays caused by carriers or customs processing
  • Refused shipments
  • Improper handling after delivery
  • Unauthorized return attempts
  • Orders already successfully delivered and verified

Shipping & Delivery Expectations

Estimated delivery timelines are provided to support transparency and customer planning.

United States

Estimated delivery timeframe:
2–4 business days

Canada & Europe

Estimated delivery timeframe:
4–6 business days

International Orders

Estimated delivery timeframe:
6–10 business days

Shipping timelines are estimates only and may vary depending on:

  • Carrier operations
  • Customs processing
  • Regional conditions
  • Seasonal shipping demand

Damaged Shipments

If a shipment arrives visibly damaged, customers should:

  1. Retain all packaging materials
  2. Photograph the shipment immediately
  3. Contact our support team as soon as possible

This helps support accurate claim review and resolution processing.

Order Cancellations

Orders may only be canceled before fulfillment processing begins.

Once an order has entered fulfillment or shipping stages, cancellation requests may no longer be possible.

Customers are encouraged to contact support promptly regarding cancellation requests.

Contact Information

For any questions regarding this Return & Refund Policy, customers may contact:

Peptide Science
📧 sales@peptidescienceltd.com
🌐 peptidescienceltd.com

Research Use Disclaimer

All products sold by Peptide Science are intended strictly for laboratory research purposes only. Products are not intended for human consumption, medical use, veterinary use, or household applications.